Policies
➤ Drop-Off & Turnaround
Standard Service: 48-hour turnaround
Express Service: 24-hour turnaround available for an additional rush fee
Orders must be picked up on or after the scheduled pickup date
➤ Sorting & Handling
No need to pre-sort your laundry — we’ll do it for you!
We sort by color and fabric to help prevent bleeding and damage.
We are not responsible for manufacturer defects, color transfer due to unstable dyes, or damage to garments with excessive wear or pre-existing issues.
➤ Lost or Damaged Items
We take great care, but mistakes can happen.
If you believe an item was lost or damaged, please notify us within 24 hours of pickup.
➤ Items Left in Pockets
Please check all pockets before drop-off.
We are not responsible for items left inside (e.g., pens, gum, money) or for any damage they may cause during laundering.
➤ Payment & Billing
Payment is due at pickup unless prepaid.
We accept cash, credit/debit, or invoice by arrangement for recurring clients.
➤ Late Pickups & Abandonment
Orders not picked up within 14 days will incur a 15% fee every 2 weeks.
Orders left for more than 30 days will be considered abandoned and may be donated or discarded.
➤ Minimum Order
We require a 10-pound minimum per order.
➤ Communication & Notifications
You'll receive a text or email when your order is ready for pickup.
Please make sure your contact info is correct at drop-off.
➤ Satisfaction Guarantee
If something isn’t right, let us know within 24 hours and we’ll do our best to make it right!